If you don’t, the entire wallet gets deleted to keep your info safe. You can only reset the passcode if you remember the old one. Three incorrect attempts at entering the passcode will also lock you out. Instead, it relies on watch-specific card numbers. Card numbers are not stored on the device or on Garmin’s servers, and they’re not available to merchants. It uses transaction codes every time you make a purchase to help keep the process secure. fit file and generate a complete activity identical to what you'd see if Garmin uploaded it through the app.Security is always a concern, but Garmin has done a good job in this regard. Services like Strava will happily upload a. (If you're on a Mac, you'll need to use the Android File Transfer tool - yes, really - to browse the files.) Look for the 'Activity' folder, scroll to the bottom and find the latest '.fit' files, and drag the files you want over to your computer. Just plug your Garmin watch into your computer, and navigate to it as if it were a drive or SD card. If you have activities on your Garmin watch that haven't yet been synced and you'd like to get them uploaded to another service, like Strava or Endomondo, you can do so manually using your computer. The outage is also keeping its forums and customer service offline though we now know neither one is of much use because there is no fix for end-users - we just have to wait for Garmin to figure things out. Interestingly, having Garmin's backend service disrupted means that not only can you not use its cloud services, you can't even sync your watch locally to the app. Thankfully, the 'inReach' emergency services and messaging features of Garmin watches continue to work normally.Įverything is shut down, and there's still no hint of a timeline for a return. It says there is 'no indication' customer activity or payment data has been compromised, and that when services return, watches will upload anything tracked locally during the outage. It also included a quick FAQ with more information on what can be expected during the ongoing outage. Ransomware infects computer systems inside a company, encrypting the data and holding it hostage for compensation to the attackers.Īfter two days of its business being completely shut down, Garmin updated its website with a full description of the service outages.

It was later revealed by third parties that Garmin was affected by a ransomware attack, which makes far more sense considering the multi-day outage and minimal information provided by Garmin.

We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time.- Garmin Fitness July 23, 2020

Garmin customer service